Visitor Experience Officer - Sarina Sugar Shed

Job Description

Sarina Sugar Shed is seeking an enthusiastic and responsible Visitor Experience Officer to deliver a high standard of customer service and provide visitors with a genuine, engaging and personalised experience at the award-winning tourist facility. 

About the role:

Responsibilities of the position include conducting guided tours and product tastings (alcohol and non-alcoholic), café food and beverage preparation, retail sales, ticket bookings, and other duties to improve the visitor experience. 

This is a casual role (approximately 15-25 hours per week) with availability across 7 days (including weekends and public holidays) required as rostered.

Essential Qualifications, Experience & Skills:

  • Experience in tourism, hospitality or retail industry including the ability to provide a high level of personalised customer service
  • QLD ‘C’ Class Drivers Licence 
  • Current Responsible Service of Alcohol (RSA) 
  • Demonstrated interpersonal skills with the ability to engage across a board range of audiences and the ability to adapt tours to meet visitors specific needs 
  • Sound computer knowledge including Microsoft Office and Point of Sale (POS) systems

In return, you will join a dynamic collaborative team as well as benefiting from:

  • Base hourly rate of $34.39 + applicable casual loading and allowances
  • 10.5% standard superannuation (conditions apply)
  • Active social clubs
  • Learning and development opportunities
  • Employee Assistance Program
  • Employee health and wellbeing initiatives

Interested in joining the team?

For us to assess if you are the one we are searching for, it is mandatory that you submit your resume, a cover letter and a brief statement addressing the Selection Criteria. The selection criteria can be found on the Position Description, available to be downloaded from the vacancy on Council’s website. 

For the position description, selection criteria and further information on how to apply, visit:

Applications Close: 25th May 2023

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated with fairness and respect and have equal access to all opportunities available. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises the unique contributions and perspectives of our employees, working together to deliver extraordinary results.