Trainee Customer Field Technician, Gladstone

Job Description

Start a meaningful career optimising Australia's digital future

Our Field Service teams are nbn’s professional, trusted, and essential customer facing workforce. They’re the friendly faces, confident voices and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams, and learn, develop, and build skills as they turn their passion into practice every day. Contributing to something important and lasting, a network that spans our country, bringing unlimited possibilities to Australian homes and businesses.


What you'll get out:

  • A traineeship program where you will get paid while you learn 
  • Work primarily in the field, learning on the job alongside our experts 
  • A nationally recognised qualification
  • A versatile and valuable career steppingstone 
  • An nbn work vehicle 
  • An inclusive work culture that prioritises balance and wellbeing 
  • A dedicated and caring team of subject matter experts to train and support you 


A bit about your role

As a Trainee Customer Field Technician based in Brisbane, you’ll undertake a 12-month traineeship with all the development opportunities and support you need to build your skills and career as you go (from coaching and mentoring to a nationally recognised Cert III qualification in Telecommunications). We’re investing in you to be part of nbn’s future so at the end of the 12 months you will be an independent Customer Field Technician for nbn.

You’ll experience a diverse and dynamic working environment where no two days out in the field are alike. Supported by our dedicated and caring managers and skilled, experienced, and collaborative colleagues you will build your skills and confidence. Whether you’re out in the network performing inspections or maintenance, diagnosing, and resolving faults, to providing the best service, or connecting more homes and businesses to high-speed fibre, you’ll encounter new experiences around every corner and opportunities to learn and grow at every step.


A bit about you 

To get the most out of this traineeship, you’ll likely have an inquisitive mind and an eagerness to learn, a positive attitude and a driver’s license. A passion for customer service, an appetite for working independently and at pace will set you up for even more success. We’ll support you with developing your skills and will provide the training and guidance you need on the job in a safe, supportive, and flexible environment while you get paid. 


Life at nbn

To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more.

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.


A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, offer 18 weeks of paid parental leave, and have an active employee lead diversity committee. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.


We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application via and we will adjust to meet your needs.


Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.



At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, families, partner workforces, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary for our future. As such certain workers are expected to be vaccinated against COVID-19 unless a valid medical exemption is provided. For further information please refer to our Covid-19 Vaccination Policy.


At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.