Support Coordinator or Specialist Support Coordinator

Job Description

At Mercy Community, we support a broad range of people that interface with multiple agencies including significant work in the mental health, corrections and child safety space.

The NDIS offers funding to people with a broad range of physical, intellectual and psychosocial impairments. Some people have complex challenges that reduce their capacity to utilize their NDIS funding in the best way possible. This is where you come in!

You will be responsible for working directly with NDIS Participants and other networks, to connect with and maintain a variety of relationships which will enable them to implement their NDIS Plan and achieve their goals and aspirations.

We currently have an opportunity for a Support Coordinator or Specialist Support Coordinator (reduced case load with more complex cases) available in Rockhampton.



Day to day you will:

Support participants, their families and their formal/informal support network to understand their NDIS plan;
Complete and engage in regular communication/reports with the participants, their families and NDIA;
Identify the most appropriate services within the community to suit an individual's needs;
Support participants to communicate their goals and aspirations to their stakeholder team and the NDIA;
Attend home and community visits with participants;
Undertake general case management of participant portfolio's; and
Manage and monitor individual NDIS Plan budgets.

What is it like to be part of the Mercy team?

We are fun, but respectful and professional. We are knowledgeable and evidence based, but we are all human and we can get it wrong sometimes, we learn and develop together -there are no egos!
Full specialised training and induction – we pride ourselves on our model of practice and our desire to do the best we can do;
Flexible work arrangements post training period.
Great team culture and support;
Regular supervision and other training opportunities;
Increased take home pay with salary sacrificing benefits – up to $15,900 per annum and
Up to $2,650of your pre-tax income to pay for entertainment (meals, holiday accommodation etc).
Access to novated leases for a motor-vehicle to reduce your taxable income.
Paid Blue card & NDIS compliance checks.
Employee Assistance Program.
Career pathway planning and development

What do I need for successful application?

A demonstrated level of case management, care coordination and/or complex case coordination is desireable
Highly developed adaptable and person-centred communication skills;
Positive and friendly personality, who is open, flexible and willing to be part of an innovative and supportive team who work together;
An open Queensland Driver’s License; and
Yellow Card Exemption/NDIS Workers Screening Clearance and Blue Card or ability to obtain prior to commencement.
Fully COVID-19 vaccinated.

To apply

We are a welcoming and inclusive organisation and encourage everyone from all cultural backgrounds to apply. If we sound like the right organisation and you would like to find out more, simply attach your resume, answer some quick following questions, and your application will be on it’s way.

Thank you so much for your interest in working with us, and we hope to be in contact with you soon.

About Us

Mercy Community is a Catholic not-for-profit, compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities. We support families and young people, people living with a disability, and older people, and live by our values of Compassion, Integrity, Dignity and Empowerment.

We have been providing services and support for over 150 years and our team operates across a network that encompasses urban, rural and remote communities. Please visit our website to find out more about our dedicated team and the work we do: www.mercycommunity.org.au