Support Coordinator - Mackay

Job Description

Based in Mackay + working from home (home location must be situated in the Mackay location or surrounding suburbs as face-to-face customer contact will be required)


This career opportunity is pivotal in contributing to this growth and providing holistic and person-centred support to our customers. As our Support Coordinator, you will work alongside customers with Multiple Sclerosis, Motor Neurone Disease, and other progressive neurological conditions to connect them with the services and support they need to live an empowered life. Working from your own home office based in Mackay, or surrounding suburbs, join our SPARK NeuroCare team to deliver adaptable, diverse, and accessible service for our customers. 


Additionally, you will:

  • Partner with customers and their families to identify goals, needs and opportunities
  • Develop and maintain strong relationships across the sector to enhance customer choice
  • Provide NDIS Support Coordination and create opportunities to improve quality of life
  • Drive change and help grow a culture of collaboration, respect, and continuous improvement

As we are a leading NFP, you will have a desire to help our customers get the best out of life. If you have the above skills and experience and want to make a difference, we look forward to receiving your application.


About you: 

To be successful in this position, you will want to make a difference in the lives of others, as well as effectively build rapport and connect with internal and external stakeholders.  Also, you will bring the following skills and experience:

  • Qualification or equivalent experience in disability or related human services fields
  • Highly developed and engaging written and verbal communication skills
  • Good Working knowledge of the NDIS and My Aged Care service environments
  • Networker able to navigate complex challenges within a community setting
  • Exceptional ability to self-manage
  • Team player with a down-to-earth, energetic approach


Why work for US?

  • Professional development options and pathways
  • A range of online learning opportunities
  • Ongoing leadership development, including online learning, workshops, and coaching
  • Flexible working options
  • Not-for-Profit salary packaging which means an additional cash portion and non-cash benefits of your salary up-front, before tax
  • A thorough MS Queensland induction to help you settle into life at MS Queensland


MS Queensland is a not-for-profit organisation providing specialised services to benefit people living with Multiple Sclerosis (MS) and other progressive neurological conditions. Our values underpin everything we do, and our people bring these values to life by living them daily in their roles.

  • Be part of a team working towards a common vision and goal
  • Contribute to an environment that embraces flexibility and recognises achievements
  • Create influence and deliver impact as part of a committed, dedicated, and passionate team focused on creating positive change
  • We are a multi-faceted organisation with a clear purpose and customer focused strategy


An NDWS clearance and completion of the NDIS Online Worker Training Module will be required for this role (prior to commencement).


How to apply:

Please click apply and submit your resume and your targeted cover letter. For further information on this opportunity, please contact Kellie Carpenter, our Support Coordination Leader on