Service Supervisor

Job Description

About the Role

Hastings Deering is on the hunt for a Service Supervisor to join our award-winning team in Rockhampton. Working with our CRC and centre of excellence, this role will work with 3 Service Supervisors and reporting to the Service Manager. This role will provide you with the opportunity to drive and influence quality, service and safety across this significant business unit.

As a key member of the Rockhampton Operations, you will collaborate with other key operational teams including Tractor Shop. Field Service and Parts. Your commitment to safety will be critical, as is your commitment to the teams that support you and your ability to manage stakeholder engagement and build strong customer relationships. In the role of Supervisor, you will demonstrate and develop your ability to manage projects, maintain focus on financial drivers, continuous improvement and provide the highest levels of service standards and quality. Your ability to communicate across all levels of the organisation, internally and externally will enable you to build the important relationships and networks for success.

As a Service Supervisor, you will:

  • Ensuring safety management systems are monitored and messaging and or initiatives are clear, current, and measurable
  • Manage service monthly WIP, Invoicing, Accruals and Forecasting as per Business KPI's
  • Build and maintain customer and stakeholder relationships to ensure customer expectations and priorities are mutually agreed and understood.
  • Align goal setting, work plans, budget & resource allocation
  • Work collaboratively with internal stakeholders across Rockhampton BCO and greater HDAL work units
  • Demonstrate positive team engagement and leadership to support the operational activities across CRG

Why Hastings Deering?

At Hastings Deering, our people are our heart - from their first day with us right up to their last.

As one the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.

Whether you're looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big.

You'll have access to:

  • Opportunities for training, mentorship, and career development specific to your role.
  • Competitive remuneration package and annual salary reviews
  • A supportive, diverse, and inclusive team spread across Australia and internationally.
  • Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
  • Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
  • Employee discounts, rewards, and incentive programs.
  • Paid parental leave options
  • Salary continuance insurance

About You

A successful teammate will have experience in:

  • A relevant Trade Qualification (Preferred)
  • Ideally demonstrated experience in leadership role managing a workshop team
  • Demonstrated experience in an operational environment with heavy industry and equipment.
  • A strong product knowledge of Caterpillar machinery
  • Highly developed interpersonal and communication skills
  • Proven and demonstrated capabilities for planning, co-ordination and organisational skills.

To Apply: Hit the 'Apply Now' button

Enquiries: Please call 1300 071 618

Contact Person: Linda Hovey - Talent Acquisition Lead -07 4932 3050 or

About Hastings Deering

Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.