Service Coordinator - SIL

Job Description

Access Recreation are looking for a self-driven, motivated and experienced Service Coordinator, specialising in a SIL role to join our team.


We have a rewarding position available that provides clients real choice and control of their NDIS plan.

  • Full Time 
  • Strong focus on seeing people move towards their personal goals.
  • Join an inclusive organisation with an exceptional work culture.

About the business

Access Recreation is a well-established Not for Profit Service that provides quality supports to people with a disability in the Rockhampton Region. We have been providing ongoing quality support to people with a disability since 1989. Access Recreation offers a wide range of services to people with a disability so they can lead more meaningful, independent, and satisfying lives through the development of personal, leisure and social skills.

Key responsibilities include:

  • Responsible for achieving and optimising operational performance and timely delivery of quality and safe services for our SIL houses in Rockhampton.
  • Maintain and build relationships with participants and their families, key referrers such as Support Coordinators, Plan Managers, Allied Health Professionals, Behaviour Support Practitioners.
  • Finding new SIL homes/properties and setting them up completely
  • Creating a Roster of Care (ROC) and sending quotes to the participant and their key stakeholders
  • Lead Behaviour Support Practice and implementation of plans at the SIL residence.
  • In consultation with participants and their families/ other stakeholders, developing Individual Support Plans as per the ROC 
  • Implementing operational plans to improve efficiency and performance including planning, delivery, and evaluation of work processes.
  • Identifying areas of improvement and imbed change initiatives. 
  • Develop human resource capability and ensure safe delivery of NDIS client services through implementation of care models and frameworks.
  • Implement a risk management framework within each SIL residence.

Skills and experience

To be successful in the role you will need:

  • Desirable to have a degree or higher in Health Science, Applied Science (Nursing) or relevant field. 
  • Extensive knowledge and experience of the National Disability Insurance Scheme and the changes effecting both clients and organisations.
  • Demonstrate commitment and passion to providing excellent customer service.
  • Ability to effectively communicate with a variety of stakeholders.
  • Good knowledge of mainstream services, community groups and community resources and community networks.
  • Demonstrated commitment to quality outcomes and strong client service.
  • Experience in - Behaviour Support and Restrictive Practices, Mental Health & Trauma Informed Practice, Medication Management. 
  • Previous experience managing SIL or equivalent. 

Why Work for Us?

When you join Access Recreation you will experience a vibrant, values driven organisation where the people we support are at the centre of everything we do. This is a rewarding career which offers a flexible family friendly workplace that values its employees.

In return for your skills and experience you will receive a competitive remuneration package plus generous salary sacrifice packaging of up to $15,900 to significantly increase your take home pay.

Free and confidential EAP support for employees and close family members.

Application close: Sunday 11th June 2023 

For further information or to obtain a full position description, contact Darlene Lothian HR Manager on 07 4922 7151 or