Job Description

GCLA is a local organisation leading the way in Disability and Aged Care Services and proudly making a real difference to our customers and to the Gladstone Community for over 26 years! Covering north to Mt Larcom, west to the Boyne Valley & south to Agnes Water.  GCLA pride itself on offering a great place to work with a positive, supportive and engaging culture, where we work hard but also have a lot of fun!

  • Based in Gladstone providing support to clients in the Gladstone and Regional area
  • 1x Permanent Full Time - Level 2
  • 1 x Maximum Term 12 month contract - Level 2

This position supports the values and goals of GCLA whilst providing efficient and effective support to the Service Delivery team. 

Reporting to the Service Delivery Team, you will be responsible for efficiently developing and maintaining customer and employees’ rosters – with a keen focus on data integrity.

You will:

  • Routinely utilise the established mechanisms, including customer scheduling system, technical solutions and documentation systems to ensure that rosters are planned and distributed at minimum of 3 weeks in advance for employees.
  • Develop best fit schedules for clients and optimise rosters for employees and programs.
  • Monitor rosters and schedules to ensure that support is delivered to customers that reflects the customers Schedule of Supports (SOS) and Service Agreement.
  • Communicate updates and inform employees of shift allocations & changes.
  • Work collaboratively with other multi-disciplinary team members.

What you will need:

You’ll be a Scheduler who is driven to make a change in the lives of those in the community through enabling their independence and well-being. You’ll be confident working autonomously within a community care based setting and demonstrate:

  • Demonstrated experience in scheduling in a dynamic, fast paced, system focused environment
  • Collaboration, negotiation and resolution skills to effectively resolve matters.
  • Time management, organisational and prioritisation skills to meet concurrent deadlines
  • Attention to detail, accuracy and ability to apply initiative in the work environment

Mandatory position requirements:

  1. Certificate III in Business and/or relevant qualification
  2. Minimum of 18 months relevant industry experience
  3. Working with Children (Blue Card)
  4. Working with Adults with Disability Card (Yellow Card) or NDIS Workers Screening Card/Check
  5. Current Drivers’ Licence
  6. COVID 19 Vaccination Certificate

Supporting you:

We are proudly not-for-profit and offer you: 

  • Access to salary packaging & meal and entertainment benefits
  • Flexible working arrangements to support work life balance
  • Employee assistance
  • Health & Wellness programs
  • Values based culture & rewards and recognition
  • Ongoing learning & development opportunities

If you are looking for a rewarding career and one where you can make a genuine and positive contribution to the lives of individuals and their families in the Gladstone Region, apply today! 


For your application to progress for this role, you MUST supply:

  • Legible copies of the Mandatory Position Requirements listed above
  • Current Resume Cover letter detailing how you meet the requirements of this position

Only shortlisted applicants who are suitable to the role and supply the above listed requirements will be contacted during this process.