Sales/ Customer Service Representative

Job Description

Fatz Fabrication is a manufacturing and product installation business based in Rockhampton QLD. We produce premium standard stainless-steel Snorkels, exhaust systems and various induction related products for the 4WD industry. We have been in operation since 2009 and are well established within the industry. We have a team-oriented culture and work as a team to move towards ongoing and immediate goals and commitments.  

Fatz fabrication is looking for an additional team member for an immediate start to come on board in a Sales and customer service role. Attention to detail and attitude towards continual improvement of process and efficiency is vital. 

Main work duties will include:

- Facilitating and processing orders through web site, phone and emails. 

- First point of contact for customer inquiries through Facebook, Instagram,  phone and email. 

-Assisting external marketing team to manage and implement effecting marketing strategy though use various media types. 

- Assisting Operation manager in capturing content, cataloguing images and videos.  

- Ensuring consistent quality content is active on social media through use of Meta platform. 

- Work with Operation manager to develop and improve sales strategy and customer experience. 

- General Sales and customer service tasks as required. 

- Developing extensive Fatz Fabrication product knowledge as well as general industry knowledge. 

Person attributes Required.

- Friendly disposition, showing value to all customers. 

- Application to the task at hand, completing all tasks to a high standard. 

- Team orientated attitude.

- Keenness to improve processes and invest into the job role.

- Punctuality and honesty.

- Diligence in all tasks assigned on an ongoing basis. 

- Self motivated and have drive to complete projects assigned.  

If you are looking for a place in a great team, that is dedicated to our customers and continual improvement of product quality and business development, we have a place for you. Training for the role is supplied, though some industry experience is preferred. Successful applicant will be employed on a casual full-time basis, with expectation of full time permanent employment.

Job Types: Full-time.


  • Early finish time on Fridays. 


  • 4.5 Day roster. Early finish Fridays.  
  • Day shift
  • Monday to Friday 
  • Overtime when required.

Supplemental pay types:

  • Overtime pay. Optional development of bonus structure. 

Please email all applications to We look forward to hearing from you. 👍