Retirement Village Manager

Job Description

About us
With RSL Care (QLD) and the RDNS (Victoria) at the heart of our DNA, Bolton Clarke has been at the forefront of healthcare and aged care services for more than 200 years. We are the largest Australian owned and operated not-for-profit healthcare and independent living service providers, with a passion for ensuring our customers live the best possible life. We provide reliable, trustworthy, quality care and support and living options across At Home Support, retirement living and residential care.   
About the Role
As the Manager of our two Retirement Villages in Mackay, Breezes and Bicentennial, you will manage operations to achieve high levels of resident satisfaction and meet occupancy targets.  You will be active in promoting a strong customer focus culture, positive relations and brand recognition in the community.  
Your day-to-day responsibilities will include
  • Ensure strong focus on achieving and maintaining high levels of resident satisfaction and experience including supporting the delivery of resident social activities and events to enhance resident engagement
  • Lead and coordinate Retirement Village operations ensuring compliance with the Retirement Villages Act, Code of Conduct and Accreditation standards
  • Manage budget, resource planning and strategy formulation for the Retirement Village
  • Monitor and evaluate operating income and expenditure as well as maintenance and capital expenditure costs in accordance with budget, business objectives, resident service obligations building and accommodation presentation and asset management
  • Participate in the development and implementation of the financial year budgets
  • Manage the preparation of monthly reports, statements and other documentation required for the Quarterly and Annual Meetings to meet legislative, accreditation and reporting requirements
  • Monitor and evaluate staffing practices and rostering (where applicable) to ensure standards are maintained whilst operating within the allocated budget
  • Participate in and support the sales process to ensure agreed sales and occupancy targets are managed, optimised and achieved
  • Encourage and explore resident referral opportunities to advocate and generate interest in the Retirement Village
  • Manage the effective and consultative engagement of residents and the Resident Committee to optimise resident empowerment and satisfaction
  • Attend and participate in resident meetings as required and ensure resident complaints and grievances are effectively managed and in accordance with legislative requirements
  • Ensure strong promotion of Bolton Clarke At Home Support services to achieve agreed targets
  • Ensure effective engagement with the property team to assist in delivering consistently high standards of building presentation, reinstatement of vacant units and the implementation of works within required timeframes.  
We would love to hear from you if you have  
  • Advanced education in Business, Hospitality, Finance, Property, Health or similar field, or significant experience deemed the equivalent
  • Current First Aid Certificate
  • Demonstrated management experience in a similar role within retirement living, business, hospitality, finance, property management or health sector
  • Strong ability to lead and manage
  • Successful background of liaison between internal and external clients/customers, contractors and consultants to achieve the required outcomes
  • Demonstrated financial management including budgeting and reporting experience
  • Proficiency in Microsoft office and relative business systems
  • Police Check (or willingness to undertake the check)
  • 2022 flu vaccinations or willing to obtain
  • Covid vaccination evidence in line with current requirements
Our Benefits
Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:  

  • We provide a work culture that values you and invests in your career
  • Salary packaging options and tax benefits of up to $15,900 plus additional $2600 in entertainment per year available
  • Options for additional purchased leave
  • Flexible work arrangements with a mix of office and working from home time
  • Professional development and career opportunities
  • Private health insurance discounts  
We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.   
How to Apply

Please apply below with a resume and cover letter or direct on our careers site at
For further information or a copy of the Position Description please contact