Operations Manager - Gladstone and Moura

  • Job Reference: 00016124-1
  • Date Posted: 13 November 2023
  • Recruiter: Toll Group
  • Website: https://jobsincentralqueensland.net.au
  • Location: Gladstone
  • Salary: On Application
  • Sector: Manufacturing Operations, Transport & Logistics
  • Job Type: Full Time

Job Description

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries across Including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

Job Description

We have an opportunity for an experienced Operations Manager in Gladstone, QLD. This site provides specialised logistics services for the safe and secure movement, handling and storage of dangerous goods, servicing some of the major mining customers on the East Coast.

As the Branch Manager you will oversee the day to day running of this 24-7 operation. Your remit is to achieve service excellence within established timeframes and cost guidelines and hold overall responsibility for branch EBIT, cost control, new business opportunities and site safety.

This is a role where leadership, customer excellence and operational efficiency all come together and you will need to drive high standards whilst ensuring the site is being run safely and efficiently. With 7 direct reports and up to 40 indirect you will have demonstrable experience managing operations, leading people, being the customer touch point, running P&L and cost management reviews and always leading from the front with safety.

As the Operations Manager you will:

  • Ensure the resources (people, systems, financial) and assets are available to meet the contractual obligations.
  • Provide input to the contract negotiations and solution design, manage the short term customer relationship, overseeing the accomplishment of the contractual obligations and contract P&L
  • Drive innovation and lead change across the operations through strong leadership and accountability
  • Build strong relationships with our customer/s and identity opportunities to grow revenue within portfolio


To be successful in this role, you will need:

  • Tertiary qualification in logistics or business related discipline highly regarded. 
  • 5+ years manager experience in transport, logistics or related industry.
  • Ability to communicate clearly with the customer and internal stakeholders. 
  • Strong leadership skills with the drive to upskill and motivate our people across all levels.
  • Prior DG exp. and the ability to have an ACO check.

Additional Information

Be Connected

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn than we encourage you to apply anyway. We know that some people hesitate to apply to jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

To find out more about us visit www.tollgroup.com/careers

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.