Medical Receptionist

Job Description

GRAICCHS is a multi-faceted Human and Social Services provider that is responsible for the delivery of integrated comprehensive primary health care, aged care, mental health, health education and promotion programs and community support services.  In addition to the above-mentioned services, GRAICCHS provides programs under  “Close the Gap” with staff and contractors employed with the organisation to ensure that the service delivery of all programs is provided within funding and statutory guidelines.

The scope of the position includes operational management of:

  • clinic efficiency including increased practice patient numbers, attendance rates and billings
  • ensure efficient client management including registration, appointment, recalls, client data  and MBS/PBS claims and health incentive administration outcomes
  • day to day operational needs of the Clinical team
  • effective Change and Staff Management practices
  • systematic data reporting for the Assistant Practice Manager

Aboriginal and Torres Strait Islander people are encouraged to apply

  • Adhere to established practices within the Clinic to achieve high booking and attendance rates, including checking time requirements for each appointment, coordinating daily lists, ringing patients to confirm attendance, managing changes and follow up appointments, monitoring of patient flow /wait times within the day
  • Prioritize patients when necessary and screen urgent phone calls
  • Confirm with clients follow up dates and next appointment dates, including reviews and health checks
  • Maximize all billing opportunities for all appointments – i.e. MBS, CCSS, Work Cover
  • Coordinate patient registrations and maintain patient contact details
  • Update client’s personal details – address, phone numbers, Medicare numbers, healthcare card and pension card numbers daily
  • Fill out history sheet for new clients in charts
  • Ensure PIP, Medicare Claims and Work-cover Tax Invoices are processed in accurate and timely fashion.
  • Ensure Medicare item numbers promptly and accurately entered into Medical Billing System.
  • Provide a high standard of customer service
  • Maintain medical documents and manage records
  • Compile statistics and assist with data collection for reports
  • Maintain hygiene of waiting room
  • Meet and greet clients and visitors
  • Attend to general enquiries
  • Keep reception desk tidy
  • Answer telephone calls promptly and take messages

  • Prior experience in multi-dimensional health service delivery teams is highly desirable.
  • Certificate III or equivalent relevant experience.
  • Previous experience working with an electronic Patient Management System e.g. Best Practice (electronic medical appointment system)
  • Previous experience within an Aboriginal Community Controlled Health Service – preferred
  • Current Criminal History Check /Current Blue Card or ability to provide a non disclosure statement
  • Current CPR Certificate
  • A demonstrated ability to communicate, engage effectively and work together, with Aboriginal and Torres Strait Islander peoples.
  • Knowledge and understanding (or ability to rapidly acquire knowledge and understanding of) the Australian Medicare Benefit Schedule (MBS) and the Medicare system
  • Ability to work as part of a multi-disciplinary team and actively contribute to the team.
  • Computer and word-processing skills that demonstrate your experience in using MS Office package (Word, Excel), Email and use of patient information/recall database systems.
  • Effective interpersonal skills with a focus on client focused outcomes
  • Demonstrated ability to prioritise and organise workload with a high attention to detail
  • Demonstrated ability to meet targets and performance outcomes

Sound basic administration skills