Internal Sales / Customer Service Officer

Job Description


KLINGER Australia forms an integral part of the world renowned KLINGER Group which was established in 1886 and today is represented in over 60 countries. We remain at the forefront of the industrial sealing industry by investing in market leading technology, unrivalled industry knowledge and manufacturing capabilities. We offer tailored sealing, fluid control and fluid monitoring solutions across various industries throughout Australia and South East Asia.

About the Role

To ensure that the Company’s customers are provided with products, services, responses to queries/technical and pricing support in a timely and efficient manner.

Key areas of accountability:

  • Attending to customer enquiries, quotation requests, orders and complaints;
  • Solving customer problems and analyzing customer service requirements for communication to the Customer Service Manager and/or other departments as appropriate;
  • Maintaining Customer Contact database and keeping field sales personnel updated with customer requirements;
  • Reporting all customer complaints and service requirements to appropriate personnel in a timely manner to maximize customer satisfaction;
  • Providing internal support to sales personnel, production and warehouse facility personnel;
  • Expediting customer orders in a proactive manner;
  • Liaising with technical, costing/estimating and production departments;
  • Managing and developing customer accounts assigned by the National Sales Manager. 

About You

To be successful in this position, you would: 

  • Have several referenced years’ worth of customer service experience in related industry or mechanical/commodity sales background;
  • Have completed, minimum Year 12, ideally with English and Mathematics;
  • A positive, can do attitude and willingness to learn;
  • Be pro-active, assertive, self-motivated and able to be a strong team player;
  • Possess good interpersonal skills and ability to communicate (verbal and written) with people of all levels and different cultural backgrounds;
  • Have ability to work autonomously;
  • Have high attention to detail and accuracy;
  • Have commercial awareness;
  • Be computer literate with experience in ERP/CRM driven process systems;
  • Be willing to attend a pre-employment medical assessment arranged by the Company and medically assessed to be capable of fulfilling your duties;
  • Be prepared to apply for a National Police clearance (if not already in possession of one which is less than 3 months old).