Indigenous Customer Service Traineeship | Westpac | Emerald

Job Description

  • Aboriginal and Torres Strait Islander Traineeship Program
  • Career development in retail banking and sales
  • Gain a nationally recognised Certificate III in Financial Services

About Maxima Group Training

Maxima is a not-for-profit national employment services and training organisation, working in partnership with small and large businesses across Australia. We have a successful 30 year history delivering employment outcomes for people of Aboriginal and Torres Strait Islander backgrounds, with approximately 280 Aboriginal and Torres Strait Islanders currently placed in Indigenous Traineeships.

Your Host Employer

Westpac is Australia’s first and oldest bank operating for over 200 years and also one of its largest. Westpac Group provides personal, business and corporate banking services, as well as superannuation, investment and wealth management services. Westpac offers its employees many opportunities for career progression and skills development in the banking and financial sectors.

The Opportunity

This position provides Aboriginal and Torres Strait Islanders an opportunity to engage with their local community as a Bank Teller. As the face of Westpac Bank, you will provide customer service, conduct banking transactions, assist with general enquires and market Westpac products and services.

National traineeship wages and conditions apply.


  • Provide face-to-face customer service in branch to personal and business customers
  • Pitch sales of Westpac Group products and services and refer specialist enquiries
  • Produce financial reports, transaction summaries and balance sheets
  • Assist management and team with daily administrative tasks
  • Conduct banking transactions, cash handling and EFTPOS

Skills and Experience:

  • Focus on achieving sales targets and exceeding KPIs
  • Have a sound mathematical and financial acumen
  • Exhibit a passionate and positive work attitude
  • Demonstrated customer service experience
  • Ability to utilise financial computer software and systems
  • Great verbal and written communication abilities


  • Participate in Westpac’s Best Banker Programme to obtain professional qualifications
  • Align yourself with a strong and nationally recognisable brand
  • Obtain a nationally recognised Certificate III in Financial Services
  • Job security and career development opportunities
  • Work alongside supportive colleagues and management
  • Innovative and progressive office environment
  • Be a part of a career, not just a job

How to Apply

Please note that you must identify as Aboriginal or Torres Strait Islander descent to be eligible for this role.

Comply with all employer mandatory directives for COVID Vaccinations prior to commencement of work.

To apply, complete the online application form and attach a copy of your resume and cover letter outlining your suitability for the available role.

Only shortlisted candidates will be contacted directly.