Customer Service Officer

Job Description

Centurion is one of Australia’s largest independently owned and operated logistics (3PL) and transport companies. Based in Perth, Western Australia but operating across Australia, we have significant mobile, land and infrastructure assets nationwide, including 20 distribution centres and a fleet of more than 2,000 vehicles. This ensures Centurion provides flexible and reliable supply chain solutions for all our customers. Centurion is a values driven organisation operating with the vision of being the leading logistics partner for stakeholders in the commodity rich communities of Australia.


About the Role

We are currently seeking a Customer Service Officer to join our team in Mackay. In this role, you will provide exceptional customer service to our customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on bookings, connote creations, freight tracking and freight management systems. You will also work with our operational team and assist with administrative duties. You will have the opportunity to work within a high performing and collaborative team.  

Duties

  • Answer incoming phone calls and assist vendors and customers with queries and bookings
  • Connote creations
  • Perform data entry
  • Customer freight tracking
  • Assist with weekly reporting tasks
  • Assist with admin tasks when needed

Skills and Experience

  • Transport industry experience is an advantage but not essential
  • Accurate data entry skills
  • High attention to detail
  • A professional attitude with excellent communication skills
  • The ability to work autonomously and within a team
  • Excellent organisational skills
  • Willingness to learn
  • Experience with Microsoft programs
  • Punctual and reliable
  • Ability to work under pressure at times

Culture and Benefits

  • Strong safety culture
  • Growing business
  • Values driven Company
  • Career development opportunities

How to Apply

If you feel you have the experience, ability and skills to take the next step with your career within Centurion, we want to hear from you. Click ‘Apply for this Job’ now.