Customer Service Desk Team Leader - Caneland Central

Job Description

About us:

An industry-leading Australian Real Estate Investment Trust (A-REIT) focused on opportunistic investments in Australia's commercial property market. Our portfolio includes assets under Management of circa $2 billion.

Dynamic and rewarding environment that is ever-evolving and offers opportunities for professional, financial growth, and career development.

The Position:

We’re looking for a Customer Service Team Leader to join the Centre Management Team at Caneland Central. This is a full-time position, working Monday to Friday.

Conveniently located in the city centre, Caneland Central has been servicing the Mackay region since 1979.  Offering around 200 stores together with Myer, Target, Big W, Woolworths, Coles, JB Hi Fi and Best & Less, Caneland Central is the largest shopping centre in the region and continues to be the premier shopping and lifestyle destination.

Our Customer Service Team Leader represents the face of our Centre and plays a critical role in providing an exceptional customer experience for our customers. This role acts as a key liaison between Centre Management, the Customer Service Team and our customers, including both our shoppers and retailers. You’ll ensure that the customer service desk is adequately resourced and managed efficiently, including the provision of ‘value-add’ services as well as accurate and timely information to our customers across all channels.

This role is also responsible for escalating issues to the Centre Management team as well as assisting with the administration, marketing and promotion of the Centre through numerous channels.

To be successful in this role, first and foremost, you’ll be passionate about providing excellent customer service. You will ideally have experience from a retail or hospitality background as well as experience managing or supervising customer service teams. You’ll be an exceptional communicator both in person and on the phone and can demonstrate strong administrative and reporting skills too. 

Apply online now!

About you

To be successful you will have the following:

  • Experience in sales/marketing administration, logistical activities and/or duties
  • Knowledge of customer service principles
  • Specific knowledge of retail asset management is considered highly advantageous
  • Experience in mentoring/supervising teams

Other benefits

 Flexible and dynamic work environment:

  • Required on-site at Canelands Central Shopping Centre
  • Work for an employer of choice that celebrates diversity
  • Friendly and social environment 
  • Socially responsible business – we support local communities we care about 
  • Positive culture and developmental plan to support you to learn and grow professionally 
  • Staff retail discounts 
  • Wellbeing activities 
  • Our commitment to your career development.

How to apply:

If this opportunity is of interest to you, please click apply. Or send an email with your cover letter, resume and availability to the HR Officer, Sheridan Thompson (