Customer Care Consultant

Job Description


Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. 

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.



Due to exciting growth in the business, we are looking for an enthusiastic Customer Care Consultant to join our customer service team based in Mackay QLD, to provide an exceptional level of service to our growing customer base. 

In this role, you will be pro-active in looking for solutions that drive the right outcome for both our customers, business and empowered to interrogate issues and escalations and be relentless in your pursuit to reach an outcome quickly. 

Your key responsibilities include, but not limited to: 

  • Handle all telephone and email enquiries and strive for a first point of contact resolution and total customer satisfaction
  • Expedite orders to ensure delivery expectations are met and KPI’s are achieved
  • Identify and assess customer requirements by effective questioning and interrogation of the system
  • Feel empowered to make financially sound decisions to deliver an outstanding service to our customers
  • Engage in all team and individual training to ensure you are up to date with processes/policies and system changes
  • Learn new business systems and be comfortable and agile in an environment of change

To be successful, you will have:

  • Industry knowledge or experience in a high-volume call centre environment preferred but not essential
  • Outstanding customer service skills and the ability to work unsupervised in a small team
  • Clear verbal and written communication skills are necessary
  • Applicants with an advanced understanding of Microsoft or Cloud based CRM programs
  • Forward thinker who can think outside the box



A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

  • Competitive salaries and incentives
  • A range of diversity and well-being initiatives
  • Ability to purchase up to 4 weeks additional annual leave
  • Team events, celebrations and development opportunities
  • Team member discounts on Wesfarmers products
  • Discounted offers from over 300 corporate partners
  • Generous Wesfarmers annual share plans
  • Attractive parental leave policy and more



If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process. 

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.