Counter Sales Supervisor

Job Description

The role:

We see your role as one of the most critical roles for our business. You will be responsible for overseeing the daily operations of the yard and front counter, making sure it runs smoothly and effectively to ensure exceptional customer service is provided at all times.

 

Safety for our people is paramount: we live by our ‘Safety First, Always!’ value-driven culture. We promote collaboration, with zero tolerance to any form of bullying and harassment. We believe in “One Team, One Way, One LYNDONS.”

 

Lyndons operates in multiple locations across Queensland and New South Wales and growing offering flexibility and career opportunities.

 

This position will be based at our Gladstone branch.

 

Responsibilities include:

Operations of the Yard

  • Effectively communicate with planning, sales and warehouse to ensure that forecasted demand is supplied
  • Immediately and effectively deal with problems by communicating with other team members thereby minimising daily/weekly inefficiencies
  • Generation of weekly/monthly reports to the regional manager regarding efficiencies.
  • Operations are reviewed daily to determine cost saving measures.
  • Ensure that all products are available to be dispatched / supplied in a timely and cost effective manner
  • Ensure the necessary maintenance and repairs are conducted as scheduled on all fleet equipment as per the preventative maintenance schedule
  • Ensuring that 100% accuracy of data is maintained when uploading to relevant systems

 

Operations of the Front Counter

  • Be the first point of contact to customers entering the trade centre
  • Addressing customer enquiries in a timely manner in relation to invoices and accounts, stock/products, quotes/orders and customer feedback
  • Understand and identify customers’ needs, clarify information and provide solutions and/or alternatives where required
  • Identify opportunities to upsell/cross-sell products
  • Build sustainable relationships with customers by being proactive and passionate about providing a high level of customer service
  • Updating the Lyndons CRM and other databases as required
  • Generate quotes and send to customers
  • Keeping up-to-date with product knowledge and other company information 

 

Leadership

  • Leadership and direction to be provided to all warehouse staff in the company
  • Employees are fully briefed on their job description and know what the company’s expectations are
  • Training needs of all staff members are analysed on an individual basis and training programs are implemented to satisfy these needs
  • Staff potential is monitored and given opportunities where possible
  • Encouragement of staff to participate in personal development programs as agreed under the performance review process

 

Essential skills/experience

  • Minimum 3 years’ managment experience within a similar environment
  • Current forklift license
  • Strong ability to manage staff and production schedules
  • Excellent time management skills
  • Strong communication skills and ability to reaming calm under pressure  

 

This is a fantastic opportunity to work with a long-established Queensland company that is growing!

If you are passionate about providing exceptional customer service and want to be part of a collaborative and positive team.

 

Please apply or email recruitment@lyndons.com.au now!

 

Lyndons is committed to being and Equal Opportunities Employer – we welcome diversity and inclusion, we aim to provide a safe working environment for all our team members, which is customer focused.