Complex Manager - Gladstone QLD

Job Description

At Bunnings, you'll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

About the Role:

As a Bunnings Complex Manager you will be responsible for the ongoing daily operations, sales and high volume stock management within your store. Reporting directly to the Area Manager for Regional QLD you and your team of 180+ will be efficient, organized and be the go-to for location for our loyal customers and internal sales teams. In the team you will be supported by experienced Operations Managers, Co-Ordinators and their respective teams of Customer Services Officers, Team Members and Forklift Drivers whilst it is also encouraged to engage with local stores and Trade Centres to contribute to the success of the wider area group.

Within your leader team you will have experienced Coordinators focused in such departments as Service, Inside the Home, Builders, Timber Yard and Lifestyles & Garden - though a knowledge of all is not required an interest in DIY/Building industry is recommended.

Your role will help drive the future Bunnings Warehouse in the Gladstone Region, by developing local strategies and business plans that support the overall long-term growth of your Warehouse. You will be required to monitor and measure customer service levels, liaise with the Commercial Sales teams, Distribution Centres, Fulfilment Centres and Bunnings Support Office to manager your warehouses stock levels, sales capabilities, Health & Safety procedures and products & services that drive sales and increase greater knowledge for Best Experience whilst also ensuring our efficiency and effectiveness.

In addition to the above you will be:

  • Recruiting, Training, and Developing new Team Members & Leaders
  • Ensuring H&S standards across your Warehouse
  • Manage P&L and high level reporting for your Bunnings Warehouse
  • Action customer feedback to improve the end-to-end customer experience
  • Engage the local community, and identify opportunities for community events and projects

Who we're looking for:

As a Complex Manager for Bunnings you will be a highly driven individual with strong leadership and influencing skills. Previous experience in leading teams with a focus on Health and Safety and Specialist products is preferred with the ability to develop teams and provide a healthy environment in which to work in. You must be able to wear many hats, influence multiple stakeholders and understand KPI's and exceeding customer expectations.

If this sounds like the role you have been looking for or you need further information get in touch today or Click Apply Now attaching your CV and Cover Letter.

You'll need:

  • A genuine passion for Customer Experience, Leadership & Retail
  • Be able to approach, connect and confidently with multiple Stakeholders
  • An eagerness to learn about products and services
  • To act with integrity, be safe and do your best

What you will get from us:

  • Training, Development and opportunity to grow your career
  • 12 weeks paid parental leave, regardless of gender
  • Team discount at Bunnings and other Wesfarmers brands
  • Optional yearly Health Checks, Mental Health Support and Flu Vaccination programs
  • Share Plan options and excellent Bonus plan

You'll be part of a workplace where you'll feel like you belong.

There's so much on offer when you're part of the team. Our flexible and informal work environment helps bring balance between work and home. Then there's the fun stuff like team discount at Bunnings and other Wesfarmers brands, incentives, discounts from corporate partners (such as private health insurance) and cost price food and drinks at the Bunnings café. We also offer 12 weeks paid parental leave, regardless of gender, and you will have the opportunity to create a real difference in your community and environment. Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.