Broker Support

Job Description

About Us

Loan Market Gladstone are a dynamic and growing Mortgage Broking Firm based in Gladstone, QLD. Renowned for our efficiency and client dedication, we’re on the hunt for a Broker Support member to join our team. 

We provide a supportive environment for all employees to excel and will support your learning and continued development and provide ongoing training throughout the duration of your employment. We pride ourselves on providing the highest level of quality service and industry leading results.

Simply, our success is measured by your success!


The Role

As a Broker Support team member, you will play a vital role in supporting our Mortgage Brokers in delivering outstanding service to our valued clients. You’ll be the backbone of our operations, ensuring the smooth and efficient processing of loan applications. 


So what will your day look like? General responsibilities include: 

  • Collaborate closely with our Mortgage Brokers to gather and organise client documentation for loan applications.
  • Conduct preliminary reviews of loan files to ensure completeness and accuracy.
  • Liaise with clients, lenders and other stakeholders to collect additional information and resolve inquiries.
  • Prepare and submit loan packages to lenders, following industry and company guidelines.
  • Keep clients updated on the progress of their applications, maintaining a high level of communication and professionalism.
  • Assist in the resolution of any issues that may arise during the loan approval process.
  • Maintain accurate and organised records of all loan applications and communications.
  • Stay up-to-date with industry regulations and changes to lending criteria.
  • Contribute to a positive and collaborative team environment, offering support and insights where needed.


 About You:

  • Previous experience in customer service and/or Banking/Broker Support roles is advantageous but not essential. 
  • Exceptional attention to detail and organisational skills.
  • Strong communication skills, both written and verbal.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Commitment to maintaining the highest professional standards and ethical conduct.
  • Eagerness to learn and stay updated on industry trends and regulation changes.
  • Team player with a positive attitude and a dedication to client satisfaction.


If you’re ready to join a team that’s passionate about helping clients achieve their property dreams and thrive in an environment that values commitment, attention to detail and positive collaboration, we want to hear from you!

Apply now to become an essential part of our growing success story in Gladstone, QLD. Your journey starts here!


For further information "Apply Now' or contact Sam Coulter on 0476 863 193 /