APS3 Business Support Officer

Job Description

Secure a APS3 Participant Support Office role until June 2024 with the possibility of extension within NDIS.

Your new company
This is a highly desirable Federal Government Agency, that has a key impact on the health and wellbeing of the Australian community, they work tirelessly to support individuals, families and communities by providing ongoing funding and resources to those in need. This Agency is responsible for the evaluation, care and wellbeing of those significantly affected by permanent disabilities.

Your new role
The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing workflow. This position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders. Responsibilities may include but are not limited to:

  • Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the NDIA Business systems.

What you'll need to succeed
This organization is looking for experienced Participant Support Officer who is dedicated, reliable and has great communication skills. To be a successful candidate, it is a mandate to meet the following criteria:

  • Demonstrated experience in general office administration and the NDIS sector
  • Sound knowledge of computer software such as Microsoft office suite and database applications
  • Have current Working with Children Check and NDIS Worker Screening Check (Blue Card and Yellow Card)
  • Qualifications and skills in NDIS, Business or related (desirable)
  • Good time management skills and ability to prioritise work loads
  • Demonstrate knowledge on the STAR methodology (desirable)
  • Experience working within a multidisciplinary team

What you'll get in return

  • $36.27 hourly rate
  • Temporary full-time position with possible extension
  • Weekly pays
  • Supportive team environment
  • Work/life balance

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Lauren Colwell on (07) 4960 1126 now or email lauren.colwell@hays.com.au.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.