APS 6 Service Delivery Opportunities

Job Description

Our participants, Our people, Our purpose
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 500,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits
The APS6 Participant Experience Delivery roles are accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents. It may provide detailed technical, professional, policy, operational support and advice in relation to complex problems. It has reasonable autonomy and accountability to exercise both initiative and judgment to interpret legislation and policy in the application of practices and procedures to achieve outcomes within the functions. It is expected that there is a considerable level of contact with internal and external stakeholders. The role may be a team leadership position within the NDIA and will have delegated authority and responsibility to resolve issues and risks across a range of activities in their respective work area.

APS6 roles will need to be attentive towards the principles and standards of the Participant Service Charter (Service Charter) which outlines our commitment to participants in how they can expect to be treated when they deal with the NDIA.

Please note, these roles may work within any team or branch in the Participant Experience Delivery Group.

Further details regarding the specific roles can be found in the corresponding position descriptions provided below.

The NDIA are currently recruiting for the following roles across Australia:

  • APS6 Compensation
  • APS6 Complaints Officer
  • APS6 Delivery Support High Decision Delegate (HDD)
  • APS6 Internal Review Officer
  • APS6 Liaison Officer (Health)
  • APS6 Liaison Officer (Justice)
  • APS6 Planner (Complex Support Needs/YPIRAC)
  • APS6 Planner Supervisor
  • APS6 Quality Officer
  • APS6 Planner (National Delivery)

 Please see position descriptions for locations in which these roles are available.

*Please note – Affirmative Measures provisions are also open for these positions. The affirmative measure positions are to improve employment opportunities for people with disability and Aboriginal and/or Torres Strait Islander people in the Australian Public Service. They are open only to people with disability or Aboriginal and/or Torres Strait Islander people.

 Enough about us, let’s talk about you

  • have a positive contemporary attitude to people with disability
  • have adaptable communication and interpersonal skills
  • be able to manage confidential and sensitive information
  • the ability to work within a dynamic fast paced environment and work to deadlines/ tight timeframes
  • have high levels of integrity and professionalism to support our values and mission.

For more information on NDIS including our values, capabilities and behaviours along with our application process, please refer to our website.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. Collaborating, connecting and creating a workplace that we can all be proud of. And while were based far and wide across the country, we make sure nobody feels they're out on their own.

  • You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 500,000 Australians.
  • Access to higher superannuation and above market leave entitlements
  • Competitive remuneration and working conditions that support a positive work life balance
  • Access to ongoing professional development and learning

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30PM ADST Wednesday 5th October, 2022

If you have any questions, please contact DFP Recruitment on 1300 558 870 or email national.ndia@dfp.com.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.

National Disability Insurance Agency
Email: national.ndia@dfp.com.au" target="_self">national.ndia@dfp.com.au
Phone: 1300 558 870