APS 4 Service Delivery Opportunities

Job Description

About the NDIA

The purpose of the National Disability Insurance Agency (NDIA) is to implement the National Disability Insurance Scheme (NDIS) which will support a better life for hundreds of thousands of Australians with a significant and permanent disability. The NDIA will also provide great benefit to the families and carers of Australians living with a disability. The NDIS is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean peace of mind for every Australian, for anyone who has, or might acquire, a disability.

About the Position


The NDIA are currently recruiting for multiple opportunities at the APS 4 level across Australia. Current roles at this level include: APS 4 Planner
  • APS 4 Planner
  • APS 4 Access Assessor
  • APS 4 Operations & Housing Support Officer
APS4 roles play a key role for the NDIA by gathering information from participants and external stakeholders. By utilising and interpreting legislation, policy and practice guidance the roles will review, process and assess documentation to ensure a planning or access decision/s are made and/or resolved in accordance with policy and legislation. The position will be required to communicate with a range of internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.

APS4 roles need to be attentive towards the principles, standards and timelines set out in the Participant Service Charter which outlines the NDIA’s commitment to participants.

Please note, roles may work within any team or branch in the Participant Experience Delivery Group which includes Internal Reviews and Complaints, National Access and Reviews, Operations and Housing Support and National Delivery.

For further information on the specific roles please refer to the corresponding position description and the candidate information pack. On submission, you will be prompted to register your preferred roles/s and location/s.

If you are interested in this role and have the right skills set, we encourage you to submit an application by 11:30PM AEST Thursday 7 July, 2022.

Applicants are unable to edit submitted applications. Should you need to edit your application, you will need to submit a request via email to national.ndia@dfp.com.au">national.ndia@dfp.com.au

Affirmative Measures provisions are also open for these positions.
The affirmative measure positions are to improve employment opportunities for people with disability and Aboriginal and/or Torres Strait Islander people in the Australian Public Service. They are open only to people with disability or Aboriginal and/or Torres Strait Islander people. 



About You

To join our team you will:

  • have a positive contemporary attitude to people with disability
  • have adaptable communication and interpersonal skills
  • be able to manage confidential and sensitive information
  • the ability to work within a dynamic fast paced environment and work to deadlines/ tight timeframes
  • have high levels of integrity and professionalism to support our values and mission.

For more information on NDIS including our values, capabilities and behaviours along with our application process, please refer to our website.

Position Specifics

  • The NDIA is committed to becoming a model employer for people with disability who are specifically encouraged to apply
  • Recruitability applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
  • Successful candidates will be required to undergo a pre-employment National Police History check, and provide evidence of Australian Citizenship. Failure to do so may jeopardise your offer of employment.
  • Dependent on the role the appropriate Working with Children / Working with Vulnerable People check may be required as per State/Territory legislation. In addition to these checks, a Worker Screening Check issued by the relevant State/Territory worker screening unit will also be required for any role for which the normal duties are likely to require more than incidental contact with people with disability.
  • The health and safety of workers, Participants and other visitors in our offices is our highest priority. A number of roles, activities or work types within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory COVID-19 vaccinations. Where a government Order or Directive applies, successful applicants will be required to provide evidence of COVID-19 vaccination or approved exemption as per ATAGI guidance, prior to commencement.

The NDIA conducts interviews both virtually or in person. For interviews and assessments that are held virtually, adjustments have been made to ensure we continue to deliver an optimal experience to our candidates. Where face to face interviews are conducted, appropriate measures are in place to ensure the safety of candidates and our people remains our top priority.

For more information on NDIA employment, position descriptions and to apply, visit www.ndis.gov.au or contact DFP Recruitment on telephone 1300 558 870 or email national.ndia@dfp.com.au

The NDIA welcomes and encourages applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with disability. Except where otherwise provided by law, it is the policy of NDIA to provide equal employment opportunity (EEO) to all persons regardless of age, colour, national origin, physical or mental disability, race, ethnicity, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable federal, state or local law. In addition, NDIA will provide reasonable adjustments for qualified individuals with disabilities.



National Disability Insurance Agency

Email: national.ndia@dfp.com.au">national.ndia@dfp.com.au
Phone: 1300 558 870